Frequently asked questions

Where do you ship?

We ship to the contiguous 48 U.S. states and Washington, DC. Standard shipping is free. Processing takes 2 business days, followed by an estimated 4–6 business days in transit. See shipping information.

What is the order cutoff?

6:00 pm Pacific Time, Monday–Friday. Orders after the cutoff or on non-business days begin processing the next business day.

Which currency and payment methods do you use?

Prices are in U.S. dollars (USD). Available payment methods and applicable tax are displayed at checkout before you pay.

How do I choose a size?

Use the size selector on the individual product page. Labels vary by style. Call us before ordering if you need fit advice. See size & fit.

How do I request a return?

Call +1 760-872-4655 within 30 days after delivery. Non-defective return shipping is paid by the customer. We cover incorrect or defective items, charge no restocking fee, and initiate approved refunds within 2 business days after receiving and inspecting the return. Read our return policy.

How do I contact you?

Mountain Apparel
162 East Pine Street
Bishop, CA 93514, USA

Call: +1 760-872-4655
Customer service: Monday–Friday, 8:00 am–5:00 pm Pacific Time (America/Los_Angeles). Closed Saturday and Sunday.